IMPORTANT The documentation immediately below pertains to Workplace for Windows and Mac v10. If you're using Workplace Server, or if you haven't upgraded to v10 yet, just jump to the Workplace Desktop v8 and Workplace Server documentation farther down this page. Not sure which version you have? Click here.
Workplace for Windows and Mac v10
SECURITY All Workplace and Workplace Server users
NAVIGATION Taskbar/menu bar > 
> 
> About...
If you're experiencing issues, it might be necessary for us to obtain the log files related to sync operations from your computer to understand the root cause of the problem.
How to...
Find log files
- Taskbar/menu bar > > About...
- Right click in the Device Information area, and select Copy Logs to Desktop.
- This creates a .zip file with the logs from Workplace and places the .zip file on your computer's desktop.
Workplace Desktop v8 and Workplace Server
SECURITY All Workplace and Workplace Server users
NAVIGATION Windows taskbar > 
> About...
NAVIGATION Mac menu bar > 
> Preferences... > About tab
How to...
Find log files
BEFORE YOU BEGIN For Workplace Server, first manually launch the user interface.
- Windows taskbar > > About...
or
Mac menu bar > > Preferences... > About tab - Right click in the Device Information area, and select Copy Logs to Desktop.
- This creates a .zip file with the logs from Workplace Desktop and places the .zip file on your computer's desktop.