QUESTION
When installing or upgrading the Workplace app for Windows or Workplace Server, I see one of the following error messages:
- 0x80072ee7 - Unspecified error.
- 0x80091007 - The hash value is not correct.
- 0x80072efd - Unspecified error
The error message is displayed as illustrated below:
ANSWER Error codes beginning in "0x" denote a Microsoft error.
An internet search will be your quickest route to resolving Microsoft errors, as they fall outside our control and therefore outside our scope of support.
For your convenience, however, we've provided the following error code translations:
| Error Message | Translation |
|---|---|
| 0x80072ee7 - Unspecified error. | The server cannot be reached. |
| 0x80091007 - The hash value is not correct. | An error occurred while transferring the installer file. |
| 0x80072efd - Unspecified error. | The server cannot be reached. |
| 0x800713ec - Asia | The .NET framework is not on the required version and your operating system is preventing us from updating it for you. |
