Restore an item

PERMISSIONS  All users

NAVIGATION  Various paths

Workplace retains all deleted files for at least 180 days, allowing you to easily restore projects, folders or files if necessary.

Restore and undelete are different:

  • Undelete: Reverses the delete operation. The deleted project, folder or file will be placed back into its original location.
  • Restore: Allows you to download the project, folder, or file to a specified location. This function is available only to the project owner and to Super Administrators. If you're a Workplace Manager user and you'd like to access this function, ask a Super Administrator on the team to follow the steps here: Enable Super Admin access for your service provider. You may also wish to read our FAQ I'd like to help a team manage their projects. How can I do that?

If you want to undelete an item, refer to Deleting and undeleting.

NOTE  You cannot restore or undelete files that have been quarantined or deleted as a result of a malware incident.

When performing a copy, revert, or restore operation within Workplace Online, a progress bar displays at the bottom of the window.

For more information, refer to The task progress bar.

How to...

NOTE  At least one device needs to be online to perform a restore!

  1. Go to Workplace Online > Files > All
  2. Filter the list to show only Deleted Projects.
  3. Click the project you wish to restore. This will open the Project Detail for the deleted project:

TIP  The Previous Versions button allows for older versions of the project to be selected and undeleted or restored. Refer to Previous Versions.

  1. Click the Restore button.
  2. Select one of the following options:

  • Use Desktop folder: The restored files will be downloaded to your Desktop.

  • Use default restore folder: The restored files will be downloaded to the default downloads location.

  • Browse for a different directory: The restored files will be downloaded to the directory you select.

NOTE  At least one device needs to be online to perform a restore!

  1. Go to Workplace Online
  2. Go to the project or folder in which the deleted item was located.

TIP  Check Files > Team Activity to view recently deleted files.

  1. Select the Show deleted check box.

  2. Locate the folder or file, either by navigating the folder structure or by using the Search field.

  3. Click the item. This will open the detail view of the deleted item.

TIP  The Previous Versions button allows for older versions of the project to be selected and undeleted or restored. Refer to Previous Versions.

  1. Click the Restore button.

  1. Select one of the following options:

  • Use Desktop folder: The restored files will be downloaded to your desktop.

  • Use default restore folder: The restored files will be downloaded to the default downloads location.

  • Browse for a different directory: The restored files will be downloaded to the directory you select.