2023.9 Service Update

December 14, 2023

Release Notes

We're happy to bring you our 2023.9 Service Update. The stability of our service is always central to our development efforts, and all service updates contain improvements related to that goal. We continue to make minor adjustments to the interface and implement general enhancements to improve security, performance, and your overall end-user experience. In particular, this release includes the implementation of several webhooks stability enhancements.

Features

With this release, we're pleased to deliver self-provisioning for new Workplace Manager users via KaseyaOne, the customer portal and central hub for all modules that belong to the Kaseya IT Complete portfolio. This feature is part of our KaseyaOne Unified Login initiative, which will provide you with centralized user management and access control.

For detailed information about how to enable automatic user creation, please refer to Enable automatic user creation. For general information about our KaseyaOne integration, including how to enable it, refer to KaseyaOne Unified Login. For information about accessing modules like Workplace from KaseyaOne, please refer to this article in the KaseyaOne online help.

In a related change, we've added the ability to disable login via KaseyaOne.

Enhancements & changes

In the interest of greater clarity regarding security and feature access, we've changed the names of the permissions levels available to Workplace Manager users. Manager Administrator is now Full Access. Team Administrator is now Team Access. And we've simply removed the hyphen from Read-Only, making it Read Only. There are no functional changes; this is solely a labeling change.

For more information about permissions and security, please refer to Security levels and permissions.