QUESTION
When I try to log in to Workplace Online, I get an error message stating that my account has been disabled.
ANSWER Your account may have been disabled in one of several ways.
If you receive an error stating your account has been disabled when attempting to login, it may be due to one of the following reasons:
- Your Workplace subscription has been disabled, either because the trial period has ended or the subscription has not been paid.
- Your have entered an incorrect password too many times - in this case, click on the Forgot password link to reset your password and regain access to your account.
- Your account has been disabled by an administrator - consult your administrator to check the status of your account.
- Your account has been disabled via Active Directory - in this case, speak to your local IT team to re-enable your Active Directory account.
NOTE If you've eliminated the possibilities above and still cannot access your account, please submit a support request. Refer to Get Support for Your Workplace Account.
