QUESTION   How do I create a dedicated API user for my Autotask integration?

ANSWER  You'll have to create the user via Autotask.

An API user is a special type of account that is required to work with Autotask APIs. These accounts are free of charge and do not provide access to the Autotask UI.

To open the Autotask Online Help, where you'll find detailed instructions on how to create an API user, click here.