QUESTION   Why can't I log in to Workplace?

I am having trouble logging in to Workplace.

ANSWER  Follow the steps below to isolate the issue.

First of all, can you log in to Workplace Online?

NOTE  When you log in to Workplace Online, you are connecting directly to our servers. Attempting to log in to Workplace Online is the best way to isolate whether the issue is with your account or with the device experiencing the login issue.

If you can log in to Workplace Online, but cannot access the the Workplace app or Workplace Mobile, submit a support request and provide a detailed explanation of when the issue occurs and what messages are shown when attempting to access the Workplace app or Workplace Mobile.

Refer to Get support for your Workplace account for details on how to access support.

Reset your password

On the login page of Workplace Online, click the Forgot Password link.

An email with instructions on how to reset your password will be sent to the email address associated with your Workplace account.

Consult your Team Administrator

Your team administrator will be able to reset your password or verify that your Active Directory account is active if AD integration is enabled. Refer to Active Directory integration guide for more information about AD.

Submit a Support Request

If you still cannot access the Workplace app, submit a support request and provide a detailed explanation of the issue you are experiencing.

Refer to Get support for your Workplace account for details on how to access support.