Locate your device ID and user ID

IMPORTANT  The documentation immediately below pertains to Workplace for Windows and Mac v10. If you haven't upgraded yet, just jump to the Workplace Desktop v8 documentation farther down this page. Not sure which version you have? Click here.

Workplace for Windows and Mac v10

SECURITY  All Workplace Desktop users

NAVIGATION  Taskbar/menu bar > > > About...

Your device ID and user ID are unique identifiers that allow us to correctly identify your account and machine.

If you provide these IDs when you submit a support request, it will allow us to resolve the issue more efficiently.

NOTE  To quickly find your user ID, log into Workplace Online and simply look in the bottom right corner.

How to...

Workplace Desktop v8

SECURITY  All Workplace Desktop users

NAVIGATION  Windows taskbar > > About...

NAVIGATION  Mac menu bar > > Preferences... > About tab

Your Device ID and User ID are unique identifiers that allow us to correctly identify your account and machine.

If you provide these IDs when you submit a support request, it will allow us to resolve the issue more efficiently.

NOTE  To quickly find your User ID, log into Workplace Online and simply look in the bottom right corner.

How to...

Locate your device ID and user ID

  1. Windows taskbar > > About...
    or
    Mac menu bar > > Preferences... > About tab
  2. Your Device ID and User ID are displayed in the center of the page:

    Windows Mac

    NOTE  To copy or create information that you might need in your support inquiry, right click center of the window and select one of the available options. Refer to Find Your Workplace app log files for details.