Device Detail

NOTE  This process will rename your device in Workplace Online only. Users can only rename their own devices.

1. Open the Device Detail.
2. Click Rename. This will open the Rename Device popup window:
   
3. Enter the new name.
4. Click Save.

1. Open the Device Detail.
2. Click Manage. This will open the Manage Device popup window:
   

NOTE  The options in this popup window will vary, depending on the current status of the device, as follows:

Device Status	Available Actions
	Rename	Disable	Enable	Recycle
Active		*		*
Disabled				*
Recycled
Quarantined
* Wipe is an additional option when you disable or recycle a device. When a device is wiped, it is also purged.

IMPORTANT  Disabled devices will not be able to connect to the Workplace service until enabled again. If the device is lost or has been stolen, the user should also consider changing their password for security reasons.

1. Click Manage.
2. Click Disable. This will open the Disable - Lost Device popup window.
   
3. If you want to wipe Workplace data from the device the next time it connects to the service, select the Wipe on connect check box. When a device is wiped, it is also purged.
4. Click Disable.

NOTE  Files will be deleted from recycled devices in 90 days. You can restore any necessary files during this period.

1. Click Manage.

2. Click Recycle. This will open the Recycle Device popup window.
   

3. If you want to wipe Workplace data from the device the next time it connects to the service, select the Wipe on connect check box. When a device is wiped, it is also purged.

4. Click Recycle.

1. Click Manage.
2. Click Enable.

NOTE  This feature is only available if you have created a backup for one or more devices. Refer to Workplace app Backups tab for more information on creating backups.

1. Select the device that has the backed-up files you wish to restore.
2. Click the Restore button in the top right corner of the page.
3. Select the file or folder you wish to restore.
4. Click Restore.
5. Select the machine to restore the files too, then select Continue.
6. Select one of the following options:

• Use Desktop Folder
  Downloads the backup to the Desktop folder on the selected device
• Use default restore folder
  Downloads the backup to the default downloads folder on the selected device
• Browse for a different directory
  Opens another dialog box, allowing you to specify the download location.

NOTE  Depending on the size of the backup, the restore time may range from a few hours to a few days.

SECURITY  Full Access or Team Access privileges in Workplace Manager

NOTE  This option is only available when this page is accessed via Team > Manage Devices and the device has been quarantined.

Click the View Security Incident button. This will open the Ransomware Incident details page for the incident.

1. Click the Manage Synced Projects link at the top right of the projects grid. The following popup window opens, listing your currently synced projects:
   
   
2. To sync all projects, click the all Projects link, then click OK in the confirmation popup window to complete the process.
   
   To choose specific projects to sync, click the Select from a list link to expand the popup window, then complete steps 3 and 4.
   
3. Select the projects you want to sync to the device.
4. Click Sync.

NOTE  When you remove projects from sync, files are not removed from the cloud. They are removed only from the device's Workplace folder.

1. Click the Manage Synced Projects link at the top right of the projects grid. The following popup window opens, listing your currently synced projects:
   
2. To remove projects from sync individually, click the remove link next to the project, then click Unsync in the resulting confirmation popup window.
   
   To remove all projects from sync, click the Remove all Projects from sync link, then click OK in the confirmation popup window.