2023.4 Service Update

June 21, 2023

Release Notes

We're happy to bring you our 2023.4 Service Update. The stability and security of our service is always central to our development efforts. All service updates contain improvements related to that goal.


Integrated Customer Billing via Autotask and Kaseya BMS

MSPs require an efficient and accurate way to bill for services provided to their customers, but manual billing processes are error-prone and tedious, and they can result in lost revenue. Having granular billing metrics for various Kaseya IT Complete modules available in Autotask and Kaseya BMS allows for flexible automated billing.

Workplace Manager synchronizes billing metrics daily to a data lake accessible by both Autotask and Kaseya BMS via the KaseyaOne unified login portal. The information provided is the total number of licenses with a breakdown by type. These totals are grouped by team to allow for invoices to be generated for individual customers.

Prerequisites and further information

KaseyaOne must be enabled for your Workplace Manager account. Refer to Enabling KaseyaOne.

KaseyaOne must be enabled for your Autotask or Kaseya BMS instance, and you must have Admin permissions to configure Integrated Customer Billing in that product. For detailed information, please refer to the following guides:

NOTE  If you have an existing Autotask billing integration, please refer to How do I switch from my old Autotask billing integration to the one released in June 2023?

More dashboard notifications

We realize that it's absolutely vital that you stay informed of customer team events and service changes that might impact their Workplace experience or yours. As a result, we've continued to expand the new notification model we introduced in our 2023.2 Service Update and continued to expand in our 2023.3 Service Update.

The notification section on your Workplace Manager Dashboard will now alert you with notifications regarding Workplace Server instances, such as offline notifications and file sync errors.

And remember...even if you're not on the dashboard, a notification indicator at the top of your screen gives you access to your notification list and shows the number of unread notifications you have. Just click the notification icon to view a dropdown list of your notifications:

Whether you're on the Dashboard or on your notification icon list, just click a notification to open it; then you'll see context-appropriate options.

Enhancements & Changes

Interface design updates

This release includes changes to the presentation of our tables and column choosers, some input fields, list selectors, checkboxes, and more. These updates support our efforts to present a common look and feel with the entire KaseyaOne product suite. This release concludes our transition to KaseyaOne user experience standards, but please expect refinements with subsequent releases.


We continue to make small interface corrections and changes, as well as general improvements to enhance stability, performance, and the end user experience. And as always, we continue to correct small, internally-detected bugs as we find them.