The alerts may be in relation to an old version of the Workplace app, either on a machine no longer in use, or a previous installation of the Workplace app. To resolve the issue:

1. Login to Workplace Online.
2. Navigate to the Devices tab.
3. Check that the devices you use show as Online (if they are actually expected to be online). Any devices that are no longer in use can be recycled by following these steps:
   1. Click the device you would like to recycle.
   2. Click Manage Device.
   3. Click the Recycle button.

NOTE  The machine will be removed after 90 days.

For more information on managing an individual device, refer to Device Detail.

Refer to I get an error message when launching/installing the Workplace app. What's up? for common issues that can stop the Workplace app from connecting to the service.

Go to the Workplace Login page and click the Download button to download the most recent version of the Workplace app.

For installation instructions, refer to Install or uninstall the Workplace app

Refer to Get Support for Your Workplace Account for information on how to contact support.