2023.5 Service Update

Compliance Manager GRC requires that you store attachments, which are only retained for a year. All that changes with our new workflow integration with Compliance Manager GRC, which leverages Workplace as a storage option in Compliance Manager GRC to provide infinite access to attachments. This integration gives you indefinite file storage in Workplace, as well as a broad and rich new file management and sharing feature set. The benefits include:

• Indefinite file storage

• Extensive sharing options

• Recovery of deleted file and previous file versions

• Native OS interaction with Compliance Manager GRC through the Datto Workplace apps

NOTE  The Workplace project used for the integration must have an owner. If you're using a metered Workplace plan, the storage used by the integration files will come from the project owner's storage allocation. For more information about projects, please refer to Getting started: Projects.

For more information about configuring this integration in Workplace, please refer to Compliance Manager file storage integration. For more information about how to configure and use this integration in Compliance Manager, please refer to this page in the Compliance Manager GRC online help.

Since Workplace event alerts are only available in-app or via email, it can be cumbersome to review them all, especially when any number of alerts might occur after normal business hours. Furthermore, remembering to both create and close tickets in another system is a time consuming and error-prone process.

If you use BMS/Vorex to track issues, our new API-based ticketing integration will radically reduce time spent on manual ticket creation, allow you to efficiently manage issues detected by Workplace, and effectively capture the time spent working those issues.

The integration is simple to configure and works behind the scenes to track Workplace customer issues within the workflow process you've already established in BMS/Vorex. For more information on integration configuration, please refer to our BMS/Vorex Ticketing Integration topic.

In an effort to ensure that users are enjoying the most recent Workplace features and fixes available, we've updated our app update policy and have introduced some new interface elements that can help you effectively manage Workplace app versions.

We've amended the Restrict Update Automation policy which, until now, disabled auto-update mechanisms and update prompts, to be sensitive to the Workplace version currently installed. With this release, automatic updates (only available in Workplace v10 or later) and update notifications (in Workplace v8 and earlier) will not take place until the device is in an Update Required version status. Once an update is required, the app will be automatically updated or user prompts to manually update the app will resume.

In the interest of clarity, we've also added a new version status called Most Recent, which you'll see in the Version Status column and filter on your Manage Devices page.

In Workplace Manager, you'll see updates to the Version Status column and filter on the Devices page, as well your Device Version Status Dashboard widget to support the new version status:

We've also completely overhauled the Workplace Manager Downloads page, where you can find all available versions of all Workplace apps. The page is comprised of two tabs, Current and Recent, and provides access to all available builds of our Workplace apps:

We've updated the presentation of table filters, pagination, time selectors, and collapsible interface areas to present a common look and feel with the entire KaseyaOne product suite.

We realize that it's absolutely vital that you stay informed of customer team events and service changes that might impact their Workplace experience or yours. As a result, we've continued to expand the new notification model we introduced in our 2023.2 Service Update.

The notification section on your Workplace Manager Dashboard will now alert you with notifications regarding device approvals, offline devices, and backup failures.

When there was a Workplace Server, the email notification did not offer an explicit call to action. Instructions are now included in the notification.