QUESTION   How many devices can I install Workplace on?

When I try to add another device, I see a popup window that says I can't add any more devices. Is there any way to add another device?

ANSWER  You can have three active Workplace app devices and three active Workplace Mobile devices .

As outlined in the End User License Agreement (EULA), a Workplace user account is intended for use by one person. Users may have a maximum of three Workplace app installations, three active Workplace Mobile installations, and three concurrent Workplace Online sessions.

Accounts that exceed these the Workplace app and Workplace Mobile device counts will be unable to add more devices until devices in excess of the restrictions are disabled or recycled.

If the affected account is yours:

  1. Go to Devices.
  2. Locate the device(s) you're not using anymore.
  3. Right-click an old device and select Disable or Recycle. The device will no longer be included in your device count.
  4. Repeat steps 2-3 for any devices for which you do not need an active Workplace installation.

If you're an Administrator and the affected account is a user on your team:

  1. Go to Manage Devices in Workplace Online.
  2. Locate the device(s) that the user does not need anymore.
  3. Right-click an old device and select Disable or Recycle. The device will no longer be included in the user's device count.
  4. Repeat steps 2-3 for any devices for which the user does not need an active Workplace installation.

If you're a Workplace Manager user and the affected account is a user on one of the teams you administer:

  1. Go to Devices in Workplace Manager.
  2. Click a device the user does not need anymore. This will open the Device Detail page for that device.
  3. Click the Manage Device button. This will open the Device Detail page.
  4. Click the Manage Device button.
  5. Select Disable or Recycle, then confirm your action. The device will no longer be included in the user's device count.
  6. Repeat steps 2-5 for any devices for which the user does not need an active Workplace installation.

NOTE  If there is a valid reason that might justify an exception from these limitations, please contact our Support Team with the User ID for the account that requires additional devices in an active state. We will assess potential exceptions on a case-by-case basis.