Kaseya workflow integrations

KaseyaOne

KaseyaOne is the customer portal and central hub for all Kaseya modules. Every Kaseya customer is provided with an account that offers the following benefits:

• Unified login and centralized access to Kaseya modules

• Seamless navigation to other modules

• Consolidated access to support

• Unified view of subscriptions and billing

• Cooper Intelligence Engine

Log in with IT Complete

Unified login and centralized access to Kaseya modules

Autotask

If you use Autotask to track issues, our ticketing integration will radically reduce time spent on manual ticket creation and allow you to efficiently manage issues detected by Workplace.

BMS/Vorex

If you use BMS/Vorex to track issues, our API-based ticketing integration will radically reduce time spent on manual ticket creation and allow you to efficiently manage issues detected by Workplace.

Autotask

Workplace synchronizes billing metrics daily to a data lake accessible by Autotask via the KaseyaOne unified login portal. The information provided is the total number of managed devices with a breakdown by type (desktop, server, laptop, printer, and so forth). These totals are grouped by site to allow for invoices to be generated for individual customers.

BMS

Workplace synchronizes billing metrics daily to a data lake accessible by BMS via the KaseyaOne unified login portal. The information provided is the total number of managed devices with a breakdown by type (desktop, server, laptop, printer, and so forth). These totals are grouped by site to allow for invoices to be generated for individual customers.

Compliance Manager GRC

Offers sensitive data scanning, a sensitive data summary, and visual indicators identifying where, among Workplace files, personal identifiable information (PII) is stored. This report is the result of a Compliance Manager GRC deep scan of all Workplace-stored data.

Datto RMM

The Workplace/Datto RMM Integration offers the following major benefits:

• Seamless, silent deployment and removal of Datto Workplace using Datto RMM

• Alerting on key problems with Workplace

• Visibility into Workplace status in Datto RMM

VSA10

The Datto Workplace/VSA10 Integration offers the benefit of seamless, silent deployment and/or removal of Workplace using Kaseya VSA10. The Workplace team key allows you to install or uninstall Workplace Desktop without end user interaction.

myITprocess

The Integrated Executive Summary Reporting feature in myITprocess allows you to simplify your quarterly business review process and easily deliver high-level reports to your clients. The Workplace report provides the following information:

• End User Workstation: Access counts of used desktop licenses and servers, providing valuable metrics for licensing management.

• Storage Usage: With total used gigabytes displayed prominently, you can effortlessly track user storage consumption. For metered plans, available and used gigabytes are also conveniently provided.

• Device Version Status: This feature alerts you to devices requiring updates, ensuring system security and performance.

• Device Connection Status: Access information on device connectivity, enabling proactive troubleshooting and maintenance.

• Alert Status: Critical Alerts and Total Alerts created daily are presented on a timeline, empowering you to address issues promptly.

• PII Summary: Provides statistics on Personally Identifiable Information (PII) file types stored across the organization, facilitating compliance and data security efforts.

Compliance Manager GRC

Leverages Workplace as a storage option in Compliance Manager GRC to provide infinite access to attachments. Benefits include:

• Indefinite file storage

• Extensive sharing options

• Recovery of deleted file and previous file versions

• Native OS interaction with Compliance Manager GRC through the Datto Workplace apps