Troubleshooting

This topic lists questions that were asked by our customers and answered by our product support team. You can use this area as your primary support channel to get your Workplace issues solved instantly.

Why can't I log in to Workplace?

I get an error message when I try to log in to Workplace Online

Active Directory Integration Error Message: "The user has not been granted the requested logon type at this computer."

Why do I keep losing the last space in my Visual Basic code when SmartBadge is enabled?

The help icon and walk-throughs don't display/run.

Why can't users log in with Active Directory credentials?

When remote users are connected via VPN, the Workplace app is syncing through Workplace Server. How do I stop this from happening?

I can't create or edit a public share using the Workplace app.

Problems installing or uninstalling the Workplace app?

I get an error message when launching/installing the Workplace app. What's up?

The Workplace app for Windows or Workplace Server installation or upgrade failed. What do these error messages mean?

The Workplace app installer automatically quits

I deleted a project in my Workplace Folder, but it's still in Workplace Online. Why won't it delete?

The Workplace app fails to sync

The sync icons aren't displaying as expected in Windows Explorer

The sync status icons don't display on items synced to network storage or via Workplace Server. Is something wrong?

I'm experiencing slow transfer speeds

I installed the Workplace app on my Mac, but I can't find the Workplace Folder.

I can't open the Workplace app preferences on my Mac

Files do not open with my default program in Windows when opening them from Workplace Online using the Desktop Integration.

Why is Workplace for Mac prompting me to use accessibility features?

Workplace is unable to take ownership of the Workplace folder

How do I install Workplace on a Mac with an Apple Silicon (M1) Chip?

The sync status icons don't display on items synced to network storage or via Workplace Server. Is something wrong?

Can I remotely access the files on my computer using Workplace?

Workplace Online displays "Outdated" next to a backed up file. What does this mean?

Why am I receiving messages that my machine has been offline?

Can't open and/or edit a public share.

I moved a file/folder and the settings have been lost. What happened?

I know that changes have been made to a file recently, but I don't see it in Files > Team Activity.

What causes the "Preview generation failed. File conversion failed." error when trying to view file via Workplace Online?

I didn't receive a "Welcome" email for my Workplace account.

Why don't I see all the storage included in my subscription?

When I try to add a user I get a "storage quota exceeded" message. What do I do?

Why doesn't the Outlook Plugin load automatically when I start Outlook?

What kinds of files can I create and amend on my iOS/Android device?

Workplace Mobile for Android is crashing or not functioning correctly.