This topic lists questions that are frequently asked by our customers and answered by our product support team.
Workplace Manager
How do I create a feature request?
How do I switch from my old Autotask billing integration to the one released in June 2023?
How do I add a user to Workplace Manager?
How do I adjust the number of licenses allocated to a team?
How do I manage a specific team?
How do I make sure devices have the most recent version of the Workplace app?
I'd like to help a team manage their projects. How can I do that?
How does my internal user license (IUL) team work? How do I set mine up?
Can I change which team is my internal user license (IUL) team?
Why has the Workplace authentication method for partners changed?
How does storage allocation work?
Can I rename my Workplace Manager account?
General
How do I reset a user's password?
How do I reset two-factor authentication (2FA) for a user?
Does Workplace have a mechanism to recover from a ransomware attack?
I’ve completed a ransomware incident. How do I get the affected device to sync again?
Is Workplace General Data Protection Regulation (GDPR) compliant?
What happens if I exceed my storage quota?
How do I connect to Workplace via WebDAV?
What file types can I view via Workplace Online and the Workplace mobile app?
Is Workplace vulnerable to the “Cloudbleed” security bug?
What policies are available to manage the features and functionality available to users in my team?
How does throttle control work in the Workplace app?
Why are some files always excluded from backup?
How can I find out exactly which files are excluded from backup?
Projects
Can I restore a file that was accidentally deleted?
A large number of files and/or folders have been deleted. What do I do?
I deleted a user and the projects they owned. Can I retrieve this data?
How do I reassign a project to a different owner?
How do we recover deleted data?
Which versions of CAD drawings or CAD docs can be previewed via Workplace?
What happens if I forget to unlock a file after I'm done making changes?
The Workplace app
I've deleted a lot of Workplace folders and/or files. When will the disk space on my PC be freed up?
I'm running low on disk space. How do I fix that?
Do I have to do anything to my macOS settings to allow Workplace to function properly?
How do I upgrade from the Workplace app to Workplace Server?
How many devices can I install Workplace on?
Can I move the Workplace folder?
Can I hide the Workplace icon in the Windows taskbar?
What does "Fix Everything" do?
What happens if I rename a project in the Workplace folder on my desktop?
Workplace Mobile
How do I add or remove Workplace as a storage location on my iOS mobile device?
How do I edit files in Workplace my iOS mobile device, then save them back to Workplace?
Can I access files from my mobile device?
How do I edit a Workplace file with an app on my mobile device?
How do I create a new Workplace item on a mobile device?
Can I select multiple items in Workplace Mobile to perform bulk actions?
Integrations
How do I update my Active Directory Entra ID (formerly Azure) integration to use the MS Graph API?
How do I create an API user in Autotask for my Workplace/Autotask integration?
What integrations does Workplace support?
How do I allow document editing with Office 365 with a public share?
What does the Microsoft Office 365 integration allow me to do?
Can I have Active Directory (AD) managed users and Workplace managed users simultaneously?
Can I filter which users and groups are imported via the Active Directory integration?
Can I monitor Workplace devices with a remote monitoring and management (RMM) tool?
Can I change the Workplace account my Outlook plugin is associated with?
